We’re built to serve you. We’re a different kind of company.
We’re built to serve you.
The Truwin team is approachable, low pressure, and fact oriented. We give you the information you need to make the best purchasing decision for you and your family, including a prompt and transparent price quote, without any hype. We’re happy to go into as much detail as you want about our products and pricing because we have nothing to hide from you. We just want you to get the windows, doors, or siding you want at a good value.
Our reputation matters
We pride ourselves on sourcing quality, durable products that rival and even surpass those of top-notch manufacturers—but without their top-of-the-line prices. At Truwin, you’re not just getting the product you want, you’re making a sound investment in your home that will enhance its aesthetics, energy efficiency, and security.
A total experience.
Our customer service doesn’t end there. If you decide to partner with us in your home improvement, we promise you a professional, smooth installation and a long-lasting product that will withstand time and exposure to the elements. If something goes wrong, our industry-best warranties are there to make it right. And if you have any questions or concerns, we’re always here to talk.
Quality and Cost Savings
So we strive to upend those expectations throughout each step of the job.
Usually, a salesperson shows up at your door, spends hours in your house talking your ears off, and won’t leave until you hand over your contact information. They’re pushy, overwhelming, and, frankly, annoying. Opaque pricing and sub-par workmanship are more headaches that plague this industry.
True, transparent leadership.
Jay Chappell, our founder and president, believes we’re selling an experience, not just windows. And he believes so strongly in being a transparent company that he likes customers to ask him anything, day or night.
Tom, our resident expert, believes that the best thing to ask a customer is what is important to them. He helps lead the team with his decades of window, door and siding experience.
Consistent in service. Based in core values.
We’ll openly identify the nature, location, and ownership of our business, and clearly disclose all policies, guarantees, and procedures that can impact your decision to buy.
Act with Integrity
We’ll honestly represent our products and services, and make clear and adequate disclosures of all material terms—both verbally and in writing. And we will approach all business dealings, marketplace transactions, and commitments with integrity.
We’ll do exactly what we say. Our reputation is something we take very seriously because it matters. In our opinion, nothing is better that delivering on promises while trying to exceed expectations.
We’ll collect your personal information only as needed, and respect your preferences regarding the use of your information. Furthermore, we’ll protect any of your personal data against mishandling and fraud.
We’ll address all your emails, calls, and texts promptly, professionally, and in good faith.
Love Thy Neighbor
We live here, we give here. We’re a part of the Houston community and we’re proud of it. We treat our customers like they are neighbors because they are.
Need more than just windows? Our team can help with all of it.